EndoMind refund policy

1. Refunds within 7 days

You may request a refund for unused paid credits within 7 calendar days of the original purchase. Each purchase has its own refund window. If some credits have been used, only the unused portion of that purchase is refundable under this voluntary policy.

The eligible refund is based on the amount actually paid for the relevant credit package and is apportioned according to the purchased credits from that package that remain unused, with any applicable tax adjustment. Different packages or promotional offers may therefore have different per-credit refund values.

2. Used credits and later requests

Used credits and requests made after 7 days are not eligible under this voluntary policy. Free or promotional credits have no refundable purchase value. These limits do not restrict rights you have under applicable law, including rights relating to faulty or misdescribed services.

3. How to request a refund

Email support@haythron.com from your account email address, with your purchase date and order or receipt reference. Do not send full card details or patient information. The date we receive your request determines whether it is within the 7-day window.

We will check the purchase and credit usage records and confirm the eligible amount. Refunded credits will be removed from your balance. Approved refunds will be returned through the original payment method where possible; the time taken for the funds to appear depends on the payment provider.

4. Billing errors and technical problems

If you believe you were charged incorrectly, credits were deducted in error, or a technical problem prevented delivery, contact support with the transaction or question reference. We will investigate and correct confirmed errors. This is separate from a change-of-mind refund request.

5. Your legal rights

This 7-day policy is an additional contractual benefit. It does not replace or reduce any mandatory cancellation, withdrawal, refund, or other rights under applicable law. Where a longer period or another remedy is legally required, that right applies. Any additional rights provided by the seller or payment platform identified at checkout also remain applicable.

6. Contact

Haythron LTD, 128 City Road, London, EC1V 2NX, England & Wales. Email: support@haythron.com.