Privacy Notice for Haythron Services

Last updated: August 15, 2026

This Privacy Notice explains how Haythron LTD (“Haythron”, “we”, “us”, or “our”) collects, uses, stores, and shares your information when you use our websites, mobile applications, and related services, including DiabetesConnect, CalorieConnect, AtlasWire, and future products or services branded or operated by Haythron (collectively, the “Services”). Where a Service has different or additional data practices, its product-specific privacy notice supplements this Privacy Notice and takes priority if there is a conflict.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions 

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.

• Application means the software program provided by us, called DiabetesConnect.

• Company means Haythron LTD, the data controller for personal data processed under this Privacy Notice.

• Device means any device that can access the Service, such as a computer, phone, or tablet.

• Personal Data means any information that relates to an identified or identifiable person.

• Services means Haythron websites, applications, and related products, including DiabetesConnect, CalorieConnect, AtlasWire, and future Haythron-branded services.

• Service Provider means any third party who processes data on our behalf in order to help us operate, support, analyze, or improve the Service.

• Usage Data means data collected automatically from use of the Service.

• Websites means websites and related web pages operated by Haythron, including diabetesconnect.app and Haythron websites.

• You means the individual accessing or using the Service.

2. Information We Collect

 Personal Data

 We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Account details

• Information you provide when contacting support

• Information you submit when using features within the app

Health and Wellness-Related Information

 When you use DiabetesConnect, you may choose to enter or store information such as:

• Blood glucose data

• HbA1c data

• Blood pressure data

• Weight and BMI data

• Cholesterol data

• Kidney-related health entries

• Meal and nutrition-related information

• Other diabetes or health tracking information you choose to record

We use this information to provide the app’s features and improve the Service.

Usage Data

 We may collect Usage Data automatically when you use the Service. This may include:

• IP address

• Browser type

• Device type

• Operating system

• App version

• Pages or screens viewed

• Time and date of use

• Crash logs, diagnostics, and other technical data

Information from Your Device

When you access the Service through a mobile device, we may collect certain information automatically, such as:

• Mobile device type

• Unique device identifiers

• Mobile operating system

• Diagnostic and performance information

3. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain the Service

• Create and manage your account

• Deliver app features and user-requested functionality

• Process support requests and respond to enquiries

• Improve performance, security, and reliability

• Monitor usage and analyze trends

• Send important service-related messages

• Prevent misuse, fraud, or unauthorized access

• Comply with legal obligations

We may also use limited information for analytics, diagnostics, app improvement, and advertising support.

4. Payments

 DiabetesConnect offers in-app purchases through:

• Apple App Store In-App Purchases

• Google Play Store In-App Purchases

We do not store or collect your full payment card details. Payment information is processed directly by Apple or Google through their respective platforms and is governed by their own privacy policies and terms.

5. Advertising and Analytics

 We use third-party services to help us operate, improve, and support DiabetesConnect. These may include analytics, diagnostics, crash reporting, and advertising-related services.

In particular, we may use:

• Firebase

• Google Analytics

• Google AdMob

These services may collect information such as device identifiers, usage information, app activity, diagnostic data, and other technical information in accordance with their own privacy policies.

We use this information to:

• Understand how users interact with the app and website

• Monitor app performance, reliability, and stability

• Improve features and user experience

• Support and measure advertising within the Service

Depending on your device, platform settings, and applicable law, advertising identifiers and similar technologies may be used to deliver and measure ads. Where required, we rely on platform permissions, consent tools, or device settings.

6. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Measure website usage

• Improve performance and user experience

 You can usually control cookies through your browser settings.

7. Social Media Pages and Accounts

 DiabetesConnect may operate official pages, profiles, or accounts on third-party social media platforms and similar online services, including but not limited to Facebook, Instagram, TikTok, and other social media or content-sharing platforms.

If you interact with our social media pages or accounts, we may receive information that you choose to make available, such as your name, profile name, comments, messages, reactions, shares, or other content you submit.

We may use this information to:

• Respond to your messages or enquiries

• Engage with users and provide support

• Share updates, promotions, and health-related content

• Understand how users interact with our content and improve our communications

Please note that social media platforms and similar third-party services operate independently from DiabetesConnect and have their own privacy policies and terms. Any information you submit through those platforms may also be collected and processed by the platform provider under their own rules.

We are not responsible for the privacy practices of third-party social media platforms or similar external services. We encourage you to review the privacy policies of any platform you use to interact with us.

8. How We Share Information

We do not sell your personal information in the ordinary sense of selling customer data for money.

We may share your information only in the following situations:

• With service providers who help us operate the Service

• With analytics and diagnostics providers, including Firebase and Google Analytics

• With advertising providers, including Google AdMob

• With app store platform providers where relevant to subscriptions or purchases

• If required by law, regulation, legal process, or governmental request

• To protect rights, safety, security, or prevent fraud

• In connection with a merger, acquisition, restructuring, or sale of assets

We may also share information with your consent or at your direction.

9. Data Retention

 We keep your personal information only for as long as necessary to: 

• Provide the Service

• Maintain your account

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Improve and secure the Service

Retention periods may vary depending on the type of data and the reason we collected it. 

10. International Data Transfers

Your information may be processed in countries other than your own. By using the Service, you understand that your information may be transferred to and stored in countries where data protection laws may differ from those in your jurisdiction.

Where required, we take reasonable steps to protect personal data during such transfers.

11. Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your location, you may have rights including:

• The right to access personal data we hold about you

• The right to correct inaccurate information

• The right to request deletion of your data

• The right to object to or restrict certain processing

• The right to data portability where applicable

• The right to withdraw consent where processing is based on consent

 To exercise these rights, please contact us using the contact details below.

13. Children’s Privacy

DiabetesConnect is not intended for children unless used under appropriate supervision and in compliance with applicable law. We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided us with personal information inappropriately, please contact us so we can take appropriate action.

14. Third-Party Links and Services

The Service may use or link to third-party services, including services provided by Google, Apple, social media platforms, and other technology providers.

This may include, for example:

• Google AdMob

• Firebase

• Google Analytics

• Apple App Store

• Google Play Store

Social media platforms and similar third-party services through which DiabetesConnect may maintain official pages, profiles, or accounts

These third-party services operate under their own privacy policies and terms. We encourage you to review their privacy policies separately.

15. Legal Disclosures

 We may disclose personal information if we believe in good faith that doing so is necessary to:

• Comply with legal obligations

• Respond to lawful requests by public authorities

• Protect and defend our rights or property

• Investigate possible wrongdoing

• Protect the safety of users or the public

• Protect against fraud, abuse, or legal liability

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after changes are posted means you acknowledge the updated Privacy Notice.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

Haythron LTD

Capital Office, 124–128 City Road, London, United Kingdom, EC1V 2NX

Email: support@diabetesconnect.app

Website: https://haythron.com/